banner

FAQs

Security Questions...
Question: Is my system secure?

We use Secure Socket Lawyer which is 128-bit encryption. This is used throughout the financial industry and is considered one of the best.

Question: Are my credit card details safe?

Yes, our servers are completely protected by the most up-to-date firewall systems.

Technical...

Do I have to download software to play?

Our software is browser based and is instant play. There is no need for downloading of software.

Question: What personal computer requirements are needed?

To have the best user experience, we suggest the following minimum requirements:

Mouse: 2-button mouse Microsoft compatible

Memory: 1GB

Sound Card: Sound Blaster compatible sound card

Graphics Card: 128MB memory SVGA, 800x600, 16-bit color

CPU: AMD Athlon 3000+ or Pentium 4 2.8 GHz

Recommended:

We recommend you have your screen resolution to 800x600 pixels, otherwise you will not be able to see the full game and you will have to scroll down.

For maximum results set your monitor to 16 bit (high color).

The following software is also required:

Windows Vista (32-bit or 64-bit), Windows XP (32-bit), or Windows 7 (32-bit or 64-bit)

Flash Player 10+

Firefox 3.0.1+, Internet Explorer 6+, or Chrome equivalent.

How do I connect to the gaming server?

If you cannot connect to the gaming server it may be because of one of the following:

You're connection to the gaming server is slow or poor.

You may have lost your connection to the Internet.

Your firewall could be blocking the Jackpot Fortune Casino website.

If you think you lost your Internet connection because it is too slow, you can try reconnecting again. If that doesn't work try in the evening or weekend when the Internet is less congested. The Internet is less congested during these times. If you think it is a Firewall issue, you will need to go into your firewall administrator to open port 80. Also, make sure and check that you are not behind a proxy server.

Slots keep-spinning -The Roulette wheel keeps spinning - Cards do not turn over

Check your Internet connection, it may be slow or absent. Our gaming server completes your last game. You may view this when you're online again or your connection improves.

Account Queries...
I have forgotten my password. Can you help?

To reset your password please select the login button at the top of our website, then select the Forgot password feature.  An email will be sent to the email address that you provided when registering your account.

My account has been locked?

If you fail to enter your password correctly 7 times, your account will be automatically locked. Please contact our support team to assist you in unlocking your account.

Please note: All passwords are case sensitive.

Legalities...
How old do I have to be to play at Jackpot Fortune Casino?

You must be 18+ years old to open up an account at Jackpot Fortune Casino. For legal reasons minors are strictly prohibited from visiting or opening up an account with us.

Is it possible to play and bet online in my country?

Laws and regulations are specific to each country and it is up the player to know these rules. Having said that we do not accept players from certain jurisdictions including that of the United States and United Kingdom. Visit our terms and conditions page for a full list of countries where play is restricted.

Where is the Jackpot Fortune Casino based?

We are located in Curacao and Malta. Customer card payments are operated by the J. Fortune Entertainment Ltd. with reg. number C77802. whose registered address is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta.

Is Jackpot Fortune Casino Licensed?

Jackpot Fortune is a fully licensed casino with address Wilhelminalaan 13, Curacao and operates under the License No. 1668/JAZ issued to Curacao eGaming, Authorized and Regulated by the government of Curacao.

Banking...
How do I make a deposit into my account?

Just click on the cashier button once logged in. A pop-up will appear and once on the page you can register with a variety of banking options. The transactions are all quick so you will be playing your favorite games almost instantly. Find more information in the banking section.

How long does it take to process my deposit?

Transactions are instant using credit card and checking accounts and these methods are free. There is more info on our withdrawal and deposit methods on our banking section.

What will the deposits and withdrawals show up as on my bank statement?

Payments will be billed as J. Fortune Entertainment Ltd., based in Malta with company number C 77802. The registered address of J. Fortune Entertainment Ltd is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta.

How do I withdraw my winnings?

Once logged in click on the cashier button. Just click on the withdrawal button to enter the amount you would like to withdrawal.

How can I track my financial transactions?

Once logged in select the My Account button at the top of the page. Then select the Account History button in the menu options.

Can I cancel a withdrawal request after it's been made? How do I go about the cancellation process?

Request for withdrawals are processed daily between the hours of 9am-5pm Eastern Standard Time. Requests outside these times will be submitted the following business day. If you requested a withdrawal outside banking hours and you wish to reverse this simply select this option on the (****) section of My Accounts section.

Why are my deposits being rejected?

Below is a list of several reasons why this may be happening. If you feel your rejections are in error then please contact customer support.

Make sure your billing and home address match up otherwise your deposits will automatically be rejected.

Check with your bank to make sure controls aren't in place to prevent fraud. You may need to get these removed for any transactions to go thru. If there are several payments in a short period of time made thru one merchant, this could raise red flags.

What payment methods do you accept?

Jackpot Fortune uses a wide range of payment methods including credit and debit cards, ewallet systems, prepaid vouchers or bank transfers. You can find a full list of payment options on our Payments section.

Mobile...
Do I need to download software to play on mobile?

No, it is not necessary to download software. We are currently in development of our mobile version. Currently tablet and ipad versions are available.

Are the games fair at your casino?

Our games are developed and provided by Best Soft Gaming a leading provider in online casino software. Random Number Generators (RNG) is used to ensure a fair gaming environment. We also have to pass third party testing and auditing, so you can rest assured that neither players nor house have any unfair advantage.

How do Random Number Generators work to determine which cards, numbers etc are drawn for the games?

We use mathematical algorithms to develop the Random Number Generators. Therefore, each card or number will be drawn an even number of times and these events are completely random, which make it impossible to predict.

We use the Random Number Generator for our free games as well so our guest’s players can realistically evaluate the chances of winning.

Does Roulette have European or American rules?

We have many styles of Roulette to keep everyone happy. Please check our online Roulette section for all the details.

How many decks are in each Blackjack game?

The number of decks varies as we offer many different versions of Blackjack. Betsoft Gaming our suppliers of our casino software uses between 2-8 decks depending upon what version of Blackjack you choose to play.

Bonuses…
How can I meet my wagering requirements when I play with bonuses?

You need to meet the conditions and wager requirements for each deposit bonus before you can claim winnings. For further information check Our Bonuses Explained page.

JACKPOTFORTUNE.WIN IS OPERATED BY GAMING INTERNATIONAL B.V. AND LICENSED TO PROVIDE BINGO & CASINO GAMES BY THE GOVERNMENT OF CURACAO. GAMING INTERNATIONAL B.V. HAS ITS REGISTERED ADDRESS AT UTS GEBOUW, WILLEMSTAD, CURACAO WITH LICENSE NUMBER 1668/JAZ.

ALL PAYMENTS PROCESSED OVER THE WEBSITE JACKPOTFORTUNE.WIN ARE PROCESSED BY J. FORTUNE ENTERTAINMENT LIMITED. A COMPANY REGISTERED IN THE EUROPEAN UNION WITH REGISTRATION NUMBER C77802 AND REGISTERED ADDRESS IL PEAZZETTA A, SUITE 21, TOWER ROAD, SLIEMA, MALTA.

Here at Jackpot Fortune Bingo & Casino we’ve picked only the best for your gaming experience. We offer quality casino games – featuring bingo, online slot machines, table games, video poker, online roulette & jackpots from the best gaming provider, making sure there is something to suit your taste. We want to make sure you have a great time here at Jackpot Fortune Casino.

Real Time Web Analytics